ChatGPT — OpenAI isn’t working: problems, solutions, and alternatives

Wat doe je als ChatGPT niet werkt?

Controleer eerst de OpenAI-statuspagina en test daarna of het probleem in één gesprek, browser, app of netwerk voorkomt. Werk stap voor stap, bewaar niet-verzonden tekst en controleer bij aanmeldproblemen je account; voor tijdelijk ander werk kun je onder meer Gemini, Claude, Microsoft Copilot of Perplexity bekijken.

ChatGPT werkt niet: begin met deze controles

An error message doesn’t necessarily mean your account is broken. The problem could be with the service, but it could also be due to a frozen connection, your browser, or your internet connection.

So start with a simple comparison. Does a quick query open a brand new window? Can you log in to another device using the same account? Tests like these help you narrow down your search.

1. Save your work: copy an unsent task to a temporary document.
2. Check the status: visit the genuine OpenAI status page.
3. Start small: try a short question without attachments in a brand new conversation.
4. Try this: perform the same action in a different browser or on the web version.
5. Make a note of the message: save the full error text and the time it occurred.

Then, change one thing at a time. If you reinstall an app, clear cookies, and switch networks all at once, you’ll hardly be able to tell afterward which step helped.

Handleiding gecontroleerd op 27 oktober 2026. Knoppen, foutmeldingen en beschikbare functies kunnen verschillen per apparaat, account en werkomgeving. Deze pagina geeft geen live storingsmelding; bekijk daarvoor OpenAI Status.

Which problem do you recognize?

Is er een storing bij OpenAI?

Open status.openai.com en bekijk of er een incident staat dat past bij jouw probleem. Let op het getroffen onderdeel en de vermelde periode.

For example, a problem with uploads doesn’t necessarily mean that regular calls will also fail. Conversely, a successful call says little about the ability to download a generated file.

What should you do if a problem is reported?

Save your order and follow updates on the issue. Making major changes to your own setup is of little use if the same feature is disrupted on the provider’s end.

Moet je ondertussen verder? Kijk welk deel van de taak zonder ChatGPT kan. Je kunt bronmateriaal verzamelen, een tekststructuur voorbereiden of een goedgekeurd alternatief gebruiken.

There’s no platform outage, but it still isn’t working

In that case, further testing is recommended. Note your own observations and continue with the checks below. A status overview is not a personal diagnosis of your device or account.

ChatGPT toont een wit scherm of blijft laden

If you see a blank screen, first check your browser settings. Save any entries you’ve made and refresh the page. Then try using an incognito window or a different browser.

If the website isn’t working there, check the genuine browser specifically. Temporarily disabling an extension that modifies pages or scripts can help identify a conflict.

Don’t delete all your browser data right away

Start by using the information from the relevant website whenever possible. Keep in mind that deleting cookies may log you out. Make sure you know how to regain access to your account before proceeding.

A private window is a test environment; it does not guarantee that all extensions will be disabled. Some browsers allow extensions to run there as well if you’ve given permission.

If it only works in a different browser, please note the names and versions of both browsers. This is more helpful for further assistance than simply stating that the website sometimes won’t open.

Je kunt niet inloggen bij ChatGPT

First, check the email address associated with your ChatGPT account. It doesn’t have to be the same address where you’ll receive your payment receipt.

Gebruik je Google, Microsoft of Apple om aan te melden? Kies dan de bijbehorende optie en hetzelfde provideraccount. Bij Apple kan ‘Verberg mijn e-mailadres’ betekenen dat het account aan een afgeschermd doorstuuradres gekoppeld is.

“Wrong authentication method” or an existing account

This message may indicate that you’re using a sign-in method that isn’t enabled for this account. Try your usual method before registering again.

Also, don’t create a second paid account right away. First, check where your existing conversations and subscription belong.

A verification code hasn’t arrived

Check your spam folder, verify the email address, and if you’ve requested multiple codes, use the most recent one. If you still don’t receive a message, ask your email provider if any messages are being blocked.

Do not make an unlimited number of consecutive failed login attempts. Check the message for any waiting period and follow those instructions.

“Checking your browser” keeps reappearing

A confirmation page that keeps reappearing may be related to browser settings, a blocking extension, or your network configuration. Try a fresh browser session and check whether any necessary site features are being blocked.

Een persoonlijke VPN tijdelijk pauzeren kan als vergelijking dienen. Werkt het daarna, dan heb je een aanwijzing om de VPN-instellingen verder te onderzoeken.

Do you use a managed work computer or corporate network? Leave any changes to security settings and network access to your IT administrator. Let us know which page is freezing and when it happens.

An answer remains set to “Thinking,” “Generating,” or “Working”

Een langere opdracht kan tijd nodig hebben. Bij een ogenschijnlijk vastgelopen gewone reactie adviseert OpenAI eerst kort te wachten en daarna, indien nodig, te stoppen en opnieuw te proberen.

Next, try a brand new conversation with a short question. In the case of a long conversation, this comparison can help determine whether the existing conversation is the main source of the problem.

Test with a small, recognizable task

Provide three quick tips for organizing your files.

If this works, gradually add the necessary materials for your actual assignment. For example, test the text first and then the attachment. This will help you pinpoint exactly where the problem lies.

Please be careful with tasks that perform offers elsewhere

Did you ask us to send a message or make a change in a linked application? First, check there to see if the action has already been completed. The absence of a confirmation in the conversation does not prove that nothing has happened.

Only then should you decide whether a reissue is necessary. This helps you avoid, for example, a duplicate shipment.

“Something went wrong” or a network error

“Something went wrong” is a general error message. A network or WebSocket error indicates a problem establishing or maintaining the connection.

Based on your previous tests: does the same error occur in a different browser, on the same device using a different authorized connection, or on a second device?

A helpful note, for example, might be: “The quick test fails in two browsers when using home Wi-Fi; it works when using mobile data.” This makes it easier to investigate the issue.

Do not completely disable security software without first running a diagnostic check. If you suspect filtering is occurring, work with your administrator or the relevant vendor to find a targeted solution.

The ChatGPT app freezes or closes unexpectedly

Close the app and reopen it. Then check for an genuine app update and compare this process with the web version on the same account.

Also, check to see if your operating system meets the current requirements. A device on which the app previously worked may not support every subsequent version.

When should you reinstall?

Als heropenen en bijwerken niet helpen, noemt OpenAI opnieuw installeren als vervolgstap voor de mobiele app. Gebruik de officiële appwinkel en meld je daarna aan bij hetzelfde account.

First, save any unsent entries and check whether important results are accessible elsewhere. Reinstalling will not restore deleted conversations or lift usage limits or account restrictions.

A note about date and time

If you encounter a device validation error, check the date, time, and time zone. Use automatic time settings when possible, and then try again.

If the error persists, please include the full error message in your support request. Simply stating “the app isn’t working” leaves too many possible causes unaddressed.

Unable to upload a file

First, check whether the message refers to format, file size, storage, or a temporary upload limit. These are different issues.

Also open the file in its genuine application. Check to make sure it has been saved completely and that you’re selecting the correct version.

A file link is not a document

Een Google Docs-verwijzing met de extensie .gdoc kun je niet rechtstreeks als document uploaden. Exporteer het document naar een ondersteund formaat, zoals PDF of DOCX.

Manually changing a file extension does not convert the file. Use the export function of the genuine application.

An upload limit is different from a defect

Wait for the displayed recovery time before trying again. Failed uploads can sometimes count toward the upload limit. Clicking repeatedly may therefore not be very effective.

If you’re having storage issues, check where files are stored. Deleting a conversation does not automatically delete every individually stored copy of the file.

Test it with a small, non-confidential file. If it works, compare the format and size with the genuine attachment.

A generated file won’t download

First, check whether the file has actually been created. A response announcing a document is not the same as an available download.

Try a recent file link. If the link has expired or is no longer available, you can request that the file be regenerated. If there’s a saved copy in your file list, check that as well.

If you’re in a hurry, please also include the most important result as text in the conversation. If possible, you can copy a table or short text into your own document right away.

After downloading, check to make sure the file opens and contains content. This completes the verification process; a visible filename alone is not sufficient.

Missing calls, subscriptions, or features

First, review your active account and work environment. Compare the details with the environment in which you previously worked or made payments.

A conversation that isn’t immediately visible in the sidebar hasn’t necessarily been deleted. Use the search function to view projects and archived conversations.

If a feature is missing, distinguish between access and functionality. An organizational setting, available version, or subscription terms may determine what you see.

For support, please keep a record of what you expected and what you actually see. A screenshot of the relevant menu can be helpful, as long as it does not contain any unnecessary personal information.

ChatGPT antwoordt wel, maar de inhoud klopt niet

An incorrect answer requires a different approach than a technical glitch. Check which source, version, or assumption was used incorrectly.

Please provide a specific correction and have only the relevant section modified.

The instructions refer to the wrong software version. Please use only the attached manual. Adjust the installation steps and specify which information is missing from them.

A second AI service may provide a different explanation, but it does not constitute independent confirmation of a fact. For important information, the genuine source remains necessary.

Wanneer neem je contact op met OpenAI Support?

Do this when the problem keeps recurring and simple troubleshooting doesn’t resolve it, or when your account access or subscription requires attention.

Je bereikt ondersteuning via de chatknop op help.openai.com. Vermeld de fout, het tijdstip met tijdzone, je apparaat, browser of app en de uitgevoerde controles.

Example of a clear support request

On [DATE] at [TIME AND TIME ZONE], I received the message “[FULL ERROR MESSAGE]” while performing [ACTION]. The issue occurs in [APP OR BROWSER AND VERSION]. I tested it by [BRIEF DESCRIPTION]. The same action does/does not work via [COMPARISON]. The request ID displayed is [ID, IF AVAILABLE].

Do not share your password or one-time verification code. Diagnostic files may contain sensitive data; follow the support instructions for collecting and cleaning them up.

What alternatives are available?

An alternative is useful when you can continue your task without your existing ChatGPT conversation or specific connections. Choose based on the tasks you want to complete.

The overview below provides possible starting points; it is not a ranking. Availability, age requirements, features, and subscriptions vary by service.

For writing and explanations

You can try Gemini and Claude for a single piece of text or a content-related question. Use a short test assignment that resembles your actual work. Then assess how much editing is needed.

Don’t just compare which text reads most smoothly. Also pay attention to accurate facts, completeness, and adherence to your specifications.

For Microsoft-related tasks

Copilot may be worth checking out if you’re already working in Microsoft applications. The features available depend on your account and subscription.

So don’t rely on a demonstration of a different user interface. Check what you can actually open.

For the latest information

Perplexity focuses on searching and providing answers using sources. A regular search engine may also suffice if, for example, you’re looking for a single genuine download page or user manual.

Use the source references to verify the information for yourself. A concise answer does not replicate that review.

Here’s how to make a temporary switch without losing any work

Please include the request, confirmed details, and desired outcome. You don’t need to copy your entire chat history to do so.

Write a brief proposal outlining the objective, the target audience, necessary resources, and decisions that have already been made. First, verify that you are authorized to use that information with the other department.

I’m working on [RESULT]. Here are the confirmed details: [FACTS]. Use these sources: [SOURCES]. These choices have been finalized: [CHOICES]. Now just flesh out [SECTION] and fill in any missing information.

Save the results in your own work environment. This way, your work will remain usable even if you switch providers later.

Prevent a platform failure from bringing your entire operation to a standstill

Keep important final results separate from the ongoing conversation and keep your source material organized. For longer projects, make it clear which version has been approved.

Een korte overdracht helpt ook als je bij ChatGPT blijft. Na een onderbreking kun je sneller aangeven waar je verder wilt, zonder alle eerdere keuzes opnieuw te reconstrueren.

For recurring business operations, it’s helpful to choose one approved alternative solution in advance. That way, during an outage, you won’t have to evaluate a brand new service and its terms under time pressure.

Terms and related search terms

Frequently Asked Questions

Hoe weet ik of ChatGPT een storing heeft?

Bekijk OpenAI Status en vergelijk het gemelde incident met jouw fout. Controleer het getroffen onderdeel en de periode.

Do I need to reinstall the app right away?

No. Start by restarting the app, checking for updates, and comparing it to the web version. Reinstalling is a next step for app issues, not a general solution for every error.

Would you like to create a brand new account?

First, check your existing account and login method. Creating a brand new account will not automatically restore your genuine conversations or subscription.

Waarom werkt ChatGPT op mijn telefoon wel?

This suggests that you should compare the browser, app, or network connection on the other device. It doesn’t yet prove which of these is the cause.

Welk alternatief lijkt het meest op ChatGPT?

That depends on your task. Check out Gemini or Claude for general conversations and text, Copilot for Microsoft-related tasks, and Perplexity for source-oriented web research.

Key Insights

• Save your work and check the status before changing your settings.
• Compare one call, browser, app, or connection at a time.
• If you’re unable to access your account, first check your account and work environment.
• Please send the full error message and specific test results to support.
• Choose an option based on your task and include only the necessary information.