Article 1 → Refund policy

' Upon actual purchase of software and approval after payment, your key for sale will be activated. After receiving the key, you are not entitled to refunds or returns. This is because there can be no verification whether or not the key has been used or will be used in the future and therefore the right of withdrawal does not apply here as provided by law. The provisions, and in particular Article 16/m, of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, are clear herein " read here

Revocation - Refund policy

' After viewing the product on the cd-keys.uk platform, the customer is only entitled to a refund from CD-Keys if:

    • The product (activation code) is not as described (if some content is missing).
    • The Product (activation code) is not working as expected (indicated as invalid or used when Customer tries to activate it on the correct platform). It is important that the customer contacts us first delivered instantly or whatsapp before refunding any question, we will look into the problem and get it solved. This can be done by providing a brand new key. If the problem persists we can make a proposal for refund/refund.
    • Although listed as a "lifetime key" - that is, the life of the computer you installed it on - it is worth noting that there is always a risk that Microsoft could terminate the key. Entrepreneur is not responsible for this, nor can refunds or returns be claimed at that time.

' If the Customer's refund request is granted, CD-Keys will refund the money paid by the Customer to the same source where the genuine payment was made.

' To enable the Customer to exercise his/her rights under Section 1.3, the Customer must provide sufficient evidence of the relevant deficiencies, as well as proof that such deficiencies already existed during the purchase of the Digital Product.

Article 2 → Complaints

' If Customers have experienced a violation of their rights caused by the CD-Keys services offered in the terms and conditions and/or privacy policy, they have the right to file a complaint. The complaint should be sent to CD-Keys delivered instantly.

' Communication with CD-Keys support is delivered instantly address info@cd-keys.uk.

' CD-Keys makes every effort to have all complaints resolved certainly within 14 (fourteen) days of receipt.

The complaint must contain this information:

    • order information about which the complaint arose;
    • what rights have been violated;
    • description of the circumstances under which the rights were violated.

' Any dispute, controversy or claim arising out of or relating to the " general terms and conditions, its breach, termination or validity, shall be finally settled in the respective court of Belgium in the district of Kortrijk subject to the rules of jurisdiction.

Download our " withdrawal form

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Download - Refund policyDownload here
" withdrawal/return form pdf version