cd-keys.uk

Your refund request - explanation & solution

Dear customer, thank you for your message. We would like to explain clearly why a refund is not possible for digital keys and what we can do for you.
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Important (EU consumer law):
Once a product key code has been delivered and made visible, the right of withdrawal is legally excluded.
This is stated in our terms and conditions as well as on the product page before purchase.

More information can be found in the
European Consumer Rights Directive.

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Legal exception
Digital content falls under EU exception once the code is visibly delivered.
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Directly usable
The key can be used immediately; just like a scratch card or gift card.
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Transparent in advance
The exception is clearly stated before purchase.

What we do for you

Technical assistance for installation problems
? Correction in case of incorrect delivery
✅ Solution in case of demonstrable activation problems

Kind regards,
The cd-keys.uk Team -
cd-keys.uk -
info@cd-keys.uk